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Best quality / price relation guaranteed
If our offer does not satisfy your expectations, you can: (1) ask for a lower cost travel program with a lower quality standard or (2) ask for a program with a higher standard of quality.
Ave 60 entre 37 y 39 numero 3702
The hostal sta elena as its name indicates it is located in the street santa elena of the city of Cienfuegos a few meters from the meadow walk of Cienfuegos, is a colonial house of high strut construction of 1940, is remodeled in its interior making it a little more modern in its rooms providing more comfort and convenience to customers, is fresh and spacious, has a terrace overlooking the meadow and internet in the house.
The following cancellation policy applies once you have paid for your reservation:
If you cancel your reservation before 31 days of your arrival, we will reimburse you for the amount paid. Less an administrative surcharge equivalent to 3% of this amount, with a minimum of 15 euros. If you cancel your reservation between 30 and 15 days prior to your arrival, we will reimburse you 50% of the amount. If you cancel your reservation within 14 days prior to your arrival date, no refund will be made. The penalty will be 100%.
In the event of unexpected departures that have not been previously negotiated with the Casa Particular, the client is penalized. Billing 100% of the amount paid for said service.
Special Note: More than two Adults in a room, is considered a Triple room. Each adult must pay a supplement of 5 CUC / Night. It is understood by clients all costs derived from transactions or bank transfers in the process of returning any amount.
All infants and children from 0 year to 12 years of age sharing a room with adults are considered free. No additional cost up to a total of 3 children per room accompanying 2 adults. Cots must be directly requested at the House, at no extra cost. In most Houses, there are no cribs available, and infants must share the bed with parents.