Cancellation / Prepayment

The following cancellation policy applies once you have paid for your reservation:

If you cancel your reservation before 31 days of your arrival, we will reimburse you for the amount paid. Less an administrative surcharge equivalent to 3% of this amount, with a minimum of 15 euros. If you cancel your reservation between 30 and 15 days prior to your arrival, we will reimburse you 50% of the amount. If you cancel your reservation within 14 days prior to your arrival date, no refund will be made. The penalty will be 100%.

In the event of unexpected departures that have not been previously negotiated with the Casa Particular, the client is penalized. Billing 100% of the amount paid for said service.

Special Note: More than two Adults in a room, is considered a Triple room. Each adult must pay a supplement of 5 CUC / Night. It is understood by clients all costs derived from transactions or bank transfers in the process of returning any amount.